Does the term 24 / 7 mean I can use the service 24 hours per day?

The term 24/7 means you will have access to the Internet via the free call 0808 number 24 hours per day, 7 days per week. Basically at Anytime. It does not mean you can remain connected to the Internet all day every day. If you intend using the service 10 hours or more daily then we recommend you register a second account and share the time online between both which will maintain a better service for others. We do not wish to enforce this but will if abused.

What is the Anytime minimum term of service ?

Is the signup process secure ?

Yes, our signup forms are on a secure server, which means all information is encrypted and safe to send over an Internet connection.

Are Firenet Anytime packages unmetered access or will I be charged for Internet access on my phone bill.

Yes. Friaco services are completely unmetered. When you register your Anytime account will allow you to access the Internet via an 0808 number which will not appear on your BT phone bill. The number you are dialling is displayed on the launch window, if it is not an 0808 number then contact support for assistance in changing the number to your free call number.

What happens if I sign up to one of your Anytime packages but I change my mind before I actually start using the account? Can I cancel this account or am I bound to the minimum term of contract?

Yes you can cancel the account within 7 days of signing up, this period of time is called a "Cooling Off Period". However, this only applies to certain specific circumstances. First of all you can only qualify for this if you have never connected to or used the Account in question. You must also inform us by phone that you wish to cancel your unused subscription within 7 days of signing up the account.
Contact us on 0870 977 7186 for all cooling off period enquiries.

What is the maximum daily hours I can connect for?

The maximum standard daily usage for Anytime is 4 hours with a maximum overflow of 5 hours. This means connecting for more than 4 hours every day will constitute over use for the Anytime service. As the contention ratio requires usage be shared between accounts - no one can remain connected outside of these hours. To do so, will deteriorate the service for others. If you require more hours than those specified below, please upgrade to a more suitable service or use a second account. These limits are for the benefit of the service for all and should not be abused.

Anytime Basic

1. Maximum Standard Daily Usage = 1 Hour
2. Maximum Overflow Usage (NOT DAILY) = 2 hours

Anytime Lite

1. Maximum Standard Daily Usage = 2 Hours
2. Maximum Overflow Usage (NOT DAILY) = 3 hours

Anytime LitePlus

1. Maximum Standard Daily Usage = 2 Hours
2. Maximum Overflow Usage (NOT DAILY) = 3 hours

Anytime Plus

1. Maximum Standard Daily Usage = 4 Hours
2. Maximum Overflow Usage (NOT DAILY) = 5 hours

How many Email addresses can I have?

Each Anytime account has access to unlimited email addresses. New addresses can but signed up via your MyAccount section or the Firenet support staff.

How can I pay for the Anytime packages?

We accept the following payment methods:

1. All UK Visa
2. Master Card
3. Switch / Solo

What is the free call access number?

0808 99 33 413

What are the Anytime E-Mail Servers?

Firenet Email Servers

For firenet.co.uk email addresses:

Incoming Mail Server (POP3):	mail.firenet.co.uk
Outgoing Mail Server (SMTP):	mail.firenet.co.uk
Account Name (Login):

For firenet.uk.net email addresses:

Incoming Mail Server (POP3):	mail.firenet.uk.net
Outgoing Mail Server (SMTP):	mail.firenet.uk.net
Account Name (Login):

For firenet.uk.com email addresses:

Incoming Mail Server (POP3):	mail.firenet.uk.com
Outgoing Mail Server (SMTP):	mail.firenet.uk.com
Account Name (Login):

For firenet.ws email addresses:

Incoming Mail Server (POP3):	mail.firenet.ws
Outgoing Mail Server (SMTP):	mail.firenet.ws
Account Name (Login):

How can I upgrade or downgrade my unmetered internet access account?

Log into the my account section. Click on account management and upgrade/downgrade account.

How can I add extra email addresses onto my account?

How can I view my billing history with Firenet?

Please log into the my account section and click on view billing history.

How can I view how many hours I've used so far this month and prevous months?

Log into the my account sectioon and click on view hours online.

How can I update my billing details?

You can do so via a secure server from the my account section. Or you can call us on 0870 977 7186 and talk to us on the phone.

What security measures are in place on my Firenet email addresses?

At present all Firenet email addresses are protected with anti-virus and anti-spam functions.

What problems might occur with the anti-spam facility on my Firenet email account?

With all spam filters there is a small chance that some legitimate emails may get filtered out of your normal inbox. To check what emails are getting filtered (by mistake) go to the firenet homepage and click on the webmail button. Or use the following link Click here and log in with your full email address and password.

From within the web tool there is a spam folder were all of the emails that were filtered by our anti-spam program as it thought it was spam. If you wish to download any of the emails from the spam folder to your inbox, please do the following:

1. Select the email(s) you wish to move - Do this by putting a tick into the box beside each email.
2. Then click on the move button at the top. Select the inbox folder and click on move.

Now if you open your email client and check your emails, it will download the emails you just moved.

How can I remove my Firenet email addresses from the anti-spam security measure?

To remove your email address from the spam filter please follow the instructions below:

1. Log into your webmail section from http://www.firenet.co.uk/webmail
2. Click on the options button, then on filters.
3. Click on the X beside the rule that's in here. Now all emails will go straight into your inbox.

I have a BT line, but which service suits me?

Our dialup services are maintained at between 7:1 and 10:1 contention making the service the highest quality of service around. We have various packages to suit various levels of usage. Occasional users can either use local rate where you only pay BT for your time online at loal call rates, PrePay where you buy your hours of usage at 1p per minute and use at your leisure.

Is the signup process secure ?

Yes, our signup forms are on a secure server, which means all information is encrypted and safe to send over an Internet connection.

How many Email addresses can I have?

Each Anytime account has access to unlimited email addresses. New addresses can but signed up via your MyAccount section or the Firenet support staff.

How can I pay for the PrePay packages?

We accept the following payment methods:

1. All UK Visa
2. Master Card
3. Switch / Solo

What is the PrePay access number?

0808 99 33 413

What are the PrePay E-Mail Servers?

Firenet Email Servers

For firenet.co.uk email addresses:

For firenet.uk.net email addresses:

For firenet.uk.com email addresses:

For firenet.ws email addresses:

How can I upgrade or downgrade my PrePay internet access account?

Log into the my account section. Click on account management and upgrade/downgrade account.

How can I add extra email addresses onto my account?

How can I view my billing history with Firenet?

Please log into the my account section and click on view billing history.

How can I view how many hours I've used so far this period?

Log into the my account sectioon and click on view hours online.

How can I update my billing details?

You can do so via a secure server from the my account section. Or you can call us on 0870 977 7186 and talk to us on the phone.

What security measures are in place on my Firenet email addresses?

At present all Firenet email addresses are protected with anti-virus and anti-spam functions.

What problems might occur with the anti-spam facility on my Firenet email account?

With all spam filters there is a small chance that some legitimate emails may get filtered out of your normal inbox. To check what emails are getting filtered (by mistake) go to the firenet homepage and click on the webmail button. Or use the following link Click here and log in with your full email address and password.

From within the web tool there is a spam folder were all of the emails that were filtered by our anti-spam program as it thought it was spam. If you wish to download any of the emails from the spam folder to your inbox, please do the following:

1. Select the email(s) you wish to move - Do this by putting a tick into the box beside each email.
2. Then click on the move button at the top. Select the inbox folder and click on move.

Now if you open your email client and check your emails, it will download the emails you just moved.

How can I remove my Firenet email addresses from the anti-spam security measure?

To remove your email address from the spam filter please follow the instructions below:

1. Log into your webmail section from http://www.firenet.co.uk/webmail
2. Click on the options button, then on filters.
3. Click on the X beside the rule that's in here. Now all emails will go straight into your inbox.

Does the term 24 / 7 mean I can use the service 24 hours per day?

The term 24/7 means you will have access to the Internet via the free call 0808 number 24 hours per day, 7 days per week.

What is the Prepay minimum term of service?

The PrePay service does not have a minimum term of contract.

Will I be charged for PrePay internet calls on my phone bill?

No. When you register your Anytime account will allow you to access the Internet via an 0808 number which will not appear on your BT phone bill. The number you are dialling is displayed on the launch window, if it is not an 0808 number then contact support for assistance in changing the number to your free call number.

How does the Firenet Prepay package work?

£10 buys 1000 minutes online to use whenever you need it via a freecall 0808 number. 1p per minute at all times. No monthly subscription.

Once your 1000 minutes has been used, your account will be automatically billed for another 1000 minutes at £10.

I have a BT line, but which service suits me?

Our dialup services are maintained at between 7:1 and 10:1 contention making the service the highest quality of service around. We have various packages to suit various levels of usage. Occasional users can either use local rate where you only pay BT for your time online at loal call rates, PrePay where you buy your hours of usage at 1p per minute and use at your leisure.

Is the signup process secure ?

Yes, our signup forms are on a secure server, which means all information is encrypted and safe to send over an Internet connection.

How many Email addresses can I have?

Each Pay As You Go Account account has access to unlimited Firenet email address. Any request for extra Firenet email addresses will have to be requested via the Firenet support team.

What is the Pay As you Go access number?

0845 604 30 20

What are the Pay As You Go E-Mail Servers?

Firenet Email Servers

For firenet.co.uk email addresses:

For firenet.uk.net email addresses:

For firenet.uk.com email addresses:

For firenet.ws email addresses:

What security measures are in place on my Firenet email addresses?

At present all Firenet email addresses are protected with anti-virus and anti-spam functions.

What problems might occur with the anti-spam facility on my Firenet email account?

With all spam filters there is a small chance that some legitimate emails may get filtered out of your normal inbox. To check what emails are getting filtered (by mistake) go to the firenet homepage and click on the webmail button. Or use the following link Click here and log in with your full email address and password.

From within the web tool there is a spam folder were all of the emails that were filtered by our anti-spam program as it thought it was spam. If you wish to download any of the emails from the spam folder to your inbox, please do the following:

1. Select the email(s) you wish to move - Do this by putting a tick into the box beside each email.
2. Then click on the move button at the top. Select the inbox folder and click on move.

Now if you open your email client and check your emails, it will download the emails you just moved.

How can I remove my Firenet email addresses from the anti-spam security measure?

To remove your email address from the spam filter please follow the instructions below:

1. Log into your webmail section from http://www.firenet.co.uk/webmail
2. Click on the options button, then on filters.
3. Click on the X beside the rule that's in here. Now all emails will go straight into your inbox.

How am I billed for the Firenet Pay As You Go service?

No monthly subscription fee. Calls charged at local rate by your phone provider.

I have a BT line, but which service suits me?

Our dialup services are maintained at between 7:1 and 10:1 contention making the service the highest quality of service around. We have various packages to suit various levels of usage. Occasional users can either use local rate where you only pay BT for your time online at loal call rates, PrePay where you buy your hours of usage at 1p per minute and use at your leisure.

What are the Quick Dial settings?

Create a connection with the following details to connect to the service straight away.