Getting Started

How to connect your ADSL equipment and router:

The aim of this article is to demonstrate how your broadband equipment should be set up from the BT Master socket. It will also illustrate how additional telephone sockets may be used without causing a disruption in your broadband service.

Broadband Setup from the BT Master Socket:

To ensure the best performance from your Broadband service, please ensure your ADSL equipment is connected directly to the BT Master socket as shown below.

Using additional telephone sockets:

When using additional telephone sockets, please ensure to fit an ADSL filter to each socket using a telephone, fax machine or any satellite/digital equipment.

Once you have set up your equipment as shown above, you will need to configure your ADSL Modem/Router to connect to your Firenet service. This method can vary depending on the manufacturer of your Modem/Router.

It is advised to consult your ADSL Modem/Router manual for information and guidance to achieve the above, however the configuration protocols needed will always be the same. Please find below the list of technical details you will need when setting up your Modem/Router:

ADSL Settings

DNS Servers

Email Server Settings

Firenet Email Servers

For firenet.co.uk email addresses:

For firenet.uk.net email addresses:

For firenet.uk.com email addresses:

For firenet.ws email addresses:

Before connecting the Speedtouch modem to your PC:

Insert the SpeedTouch Setup CD-ROM in your PC's CD-ROM drive.
The SpeedTouch setup should run automatically.
If the SpeedTouch CD Browser window does not appear automatically, run D:menu.exe from Start/Run..., where D is the drive letter of your CD-ROM drive.
The 'Choose Language' window prompts you to select a language: Select the language of your choice and click OK.

The SpeedTouch CD Browser menu appears: Click SpeedTouch USB/330 Software.
Click Install PPP USB Software
The following window asks you to select your local setting. Select the appropriate setting as specified by your Service Provider.
The Welcome to SpeedTouch Setup window appears: Click 'Next' to proceed.

The Software License Agreement window appears: You must accept before continuing. Click 'Yes' to accept.
Follow the instructions on screen and click 'Next' to install the driver.
At the end of the procedure: Click 'Finish' to complete the installation.

You can now connect the ADSL modem to your computer's USB port.

Windows should now detect and install the ADSL modem.

Setting up your ADSL account

Double-click the SpeedTouch Dial-up icon on your desktop.

In the Speedtouch Dial-up window, enter the user name and password for your account which you have been provided with.
Click Connect (or Dial).
As soon as the connection is established, the connection message box and dial-up window are minimized into a DUN icon in the system tray You can now open your web browser and surf the internet.

Insert the SpeedTouch Setup CD-ROM in your computer's CD-ROM drive. An icon should appear on your desktop.

Click on this icon, and then open the OS X folder.
Double click on the SpeedTouchUSB.pkg icon to start the installation. You may be asked to enter an administrator password to continue.

Accept the license agreement and select an installation destination to continue.

The Speedtouch software should now be installed.
Once it has completed, Click on Apple Menu > System Preferences > Network.
Select 'New Location' in the 'Locations' drop down box and name it.

Select your Speedtouch modem in the 'Show' drop down menu.
Click on the PPP tab.

Enter the account username and password you have been provided with.
Enter 0 in the 'Telephone Number' field.
Click on 'Apply Now'.

You should now be able to connect to the Internet with your Broadband service.

Follow the instructions below to configure your Netgear router.

Connect the router to the telephone line as per the manufactures included instructions, or by following the link below:

Setting Up Your Broadband Hardware

For a wireless connection, you will need to install the software for the USB adaptor and then connect the adaptor to your computer. Your computer should pick up the wireless network automatically.

Log on to your Netgear router:

Open your web browser.
In the Address bar, enter the address http://192.168.0.1 and click Enter.

In the window that appears, enter the following;

When the Netgear page appears, click on Basic Settings on the menu on the left of the screen.

Fill in the form on the Basic Setup page as follows.

1. Does your Internet Connection require a login: Select Yes.
2. Choose PPPoA for the encapsulation method.
3. Enter the login name and password you have been provided.
4. Please leave the Internet IP address as default unless otherwise notified.
5. Click 'Apply' to save the settings

Your Netgear should now attempt to connect to the Internet. You should allow up to 30 seconds for this to happen.
If it does not establish a connection, please switch the router off at the power supply for at least five minutes, reconnect and attempt again.

You can configure your Speedtouch router using the following methods:

1. Using the wizard supplied with the installation CD.
2. Using the router's web interface.

Wizard Setup

Enter the CD into the CD-ROM drive.
Follow the on screen instructions and the Wizard will attempt to detect your router. Once detected, please click 'Next'.
Depending on the version of router, you will see one of the following dialog boxes.

Select Region: World
Provider: Generic ISP
Service: PPPoA (DHCP-NAT)

Select Region: UK
Provider: All
Service: Dynamic Address

On the next Screen, you may need to select VPI/VCI: 0/38
Enter your provided Firenet ADSL username and password.
Within the next dialog box, you may be asked for an additional username and password.
This is the Speedtouch 510's security username and password. The default values are:

If you enter alternative values please take a note of the new settings.

Router Configuration using the Web Interface

To log on to your Speedtouch router.
Open your web browser.
In the address bar, type http://10.0.0.138 and press Enter.

When prompted for a username and password, enter:

You should now be logged on to the router interface.
Select 'Connect' from the menu on the left of the page.

Enter your supplied Firenet ADSL username and password.
Click on the 'Save All' button, and 'OK' when prompted.
You should now be able to connect to the Internet.
If not, please switch the router off at the power supply for at least five minutes, reconnect and attempt again.

Setting up Entourage

Click on 'Tools', you will then see a drop down menu.
Select 'Accounts'.

You will now see an accounts menu as shown below.
Choose 'Mail' followed by clicking on 'New'.

You will be prompted for your name.
Once completed click on 'Configure Account Manually'.

The new account will now display.
Select 'POP' as the account type and then click 'OK'.

Now you should see 'Edit Account'.

Personal Information

Receiving mail

Sending mail
Outgoing mail server, in most cases will be specified by your broadband provider.

Click ok to complete the setup.

MAC MAIL WARNING: DELETING AN EMAIL ACCOUNT WILL DELETE YOUR EMAILS FROM THIS PROGRAM

Click on the MAIL menu and select PREFERENCES.

Click on ACCOUNTS and you will see a + symbol on the bottom left.
Click on the plus + to add an account.

Account Type: POP

After the above fields have completed you will need to setup your outgoing mail server.
Click on server settings to do so.
Your outgoing mail server will be provided by Firenet. Please see server details at end of this page.

*** Add link to server details page ***

Select 'Tools' from the menu then select 'Accounts'.

On the 'Mail' tab click 'Add' and select 'Mail'.

Enter the Display Name, this will appear when you send other users an email.

Enter your email address followed by 'Next'.

Select your incoming mail server as POP3.

1. The incoming mail server will depend upon your email address. See server details.
2. The outgoing mail server will depend upon the details you were given when registering the account. If you are unsure contact us at your earliest convenience.
3. Click on 'Next' once completed.

*** Your account name and password are case sensitive. If they are incorrect you will encounter problems. ***

'Account name' will be your full email address.
Password will be your email password.
Click remember password box and leave the SPA box blank. Click 'Next'.

Setup should complete but in some cases you may be asked how you obtain an internet connection. If so see below.

1. Connect using my phone line - If you obtain your connection using dialup.
2. Connect using my local area network - If you obtain your connection using broadband.
3. I will establish my Internet connection manually - Only for advanced users.

Select 'Tools' and go to 'Email Accounts'.

Within Email, check 'Add New Email Account' and click 'Next'.

E-mail account type, choose 'POP3' and click 'Next'.

You will come to the main setup screen 'Email Accounts'.

1. User Information - Type in your name and email address
2. Logon Information - These are case sensitive, once completed check 'Remember Password'.
3. Server Information - Incoming mail server - This will depend upon your email address. See mail servers.
4. Server Information - Outgoing in most cases will be specified by your broadband provider.

Finish by selecting 'Next' and 'Finish'.

Select 'Tools' from the main menu and select 'Account Settings'.

Under email tab select 'New'.

Please tick 'POP3' and click 'Next'.

Do not enter any information on this screen, simply tick the box 'Manually Configure Server Settings' and click 'Next'.

Select 'Internet Email', and click 'Next'.

User Information

1. Type in your display name.
2. Type in your email address.

Server Information

1. Account Type should be POP3.
2. Incoming mail server, See mail servers.
3. Outgoing mail server, this will in most cases will be specified by your broadband provider.

Logon Information

1. Your user name will be your full email address.
2. Enter your email password.
3. Check box 'Remember Password'

Should you wish to test out the account setting before finalising the setup this can be done by clicking 'Test Account Settings' and then finally followed by 'Next' and the setup has now been completed.

Select 'Tools' from the main menu then select 'Accounts'.

On the 'Mail' tab click 'Add' and select 'Mail'.

Enter your 'Display Name', click 'Next'.

Enter your email address and click 'Next'.

Select your incoming mail server as POP3

1. Incoming mail server - will depend on your email address. See mail servers.
2. Outgoing in most cases will be specified by your broadband provider.

*** Your account name and password are case sensitive. If they are incorrect you will encounter mail problems. ***
Your 'Account Name' will be your email address.
Click 'Remember Password' and not SPA.
Click on 'Next', followed by 'Finish' and the setup will now be complete.

Select 'Tools' from the main menu and select 'Accounts'.

Select 'Add'.

Select 'Email Account' and 'Next'.

Enter your 'Display Name' this will be how your email displays itself when you send an email. Click on 'Next'.

Enter your email address followed by 'Next'.

Select your incoming mail server as POP3

1. Incoming mail server - will depend on your email address. See mail servers.
2. The outgoing mail server in most cases will be specified by your broadband provider.
3. There also is a tick box for 'Outgoing Mail Server Requires Authentication', this is checked if your mail provider or broadband provider requests you to do so. In most cases this will be unchecked.

Your username and password are case sensitive. If they are incorrect you will encounter mail problems. A Firenet username will be your email address. Click 'Remember Password' and click on 'Next'.

You will now see a 'Congratulations' screen and click on 'Finish'.

The aim of this article is to demonstrate how to connect to Webmail in order to view your mail from any location using your web browser.

Logging into webmail is very simple, all you need is your e-mail address and password as provided by ourselves.

First of all browse to our webpage: http://www.firenet.co.uk

On the right hand side of our home page, you will see a webmail login which looks like the following:

Please enter your e-mail address and password and click 'Login'.

You will now be logged into your webmail enabling you to send and receive your e-mails without using a mail client such as Microsoft Outlook etc.

The aim of this article is to demonstrate how to monitor your monthly usage through your "My Account" portal. First of all you will need to login to your "My Account" portal.

Accessing the Firenet My Account Portal:

To access your portal, please go to:

http://myaccount.firenet.co.uk

You will see the below login screen; please enter your e-mail address and password to continue.

Once logged in, you will see your Firenet Services, please click on "Manage Broadband Account" as below:

You will now see the different options within your "My Account" section. In this case we are looking to view your account usage. Please click on "Account Usage" to continue.

You will now see your usage report for the current month. You are also able to view the usage of previous months. Below is an illustration of this:

The aim of this article is to demonstrate how to view your billing history and to change your billing details through your "My Account" portal. First of all you will need to log in to your account.

Accessing the Firenet My Account portal:

Please go to:

http://myaccount.firenet.co.uk

You will see the below login screen; please enter your e-mail address and password to continue.

Once logged in, you will see your Firenet Services, please click on "Manage Broadband Account" as below:

You will now see the different options within your "My Account" section. In this case we are looking to access the Billing options. Please click on "Billing" to continue.

You will now see the below screen. To view your billing history, please click on "Billing History" or if you require to update your billing details, please click "Edit Billing Details". Please note, if you are changing your billing details, you will be prompted to login to our secure server. The login and password is the same as your initial login details to your "My Account" portal.

The aim of this article is to successfully create a Firenet e-mail address through your "My Account" portal. First of all you will need to log in to your account.

Accessing the Firenet My Account Portal:

To access your portal, please go to:

http://myaccount.firenet.co.uk

You will see the below login screen; please enter your e-mail address and password to continue.

Once logged in, you will see your Firenet Services, please click on "Manage Broadband Account" as below:

You will now see the different options within your "My Account" section. In this case we are looking to create a new e-mail address. Please click on "Firenet Email" to continue.

You will now see the "Firenet Email" screen as below; please click on the "Add New Email" link on the right hand side.

You will now be asked to fill in a form to create your new Firenet Email address. You are able to change the domain of your e-mail address by clicking on the drop down bar if you wish. The form is shown below:

Once you have filled in the form, click "Create".

Congratulations, you have now successfully created your new Firenet Email address and you will see the below information confirming your new details.

Most types of ADSL problems can be tricky to resolve if you are not familiar with the common errors. By reading through this article it will help you overcome most ADSL problems and give you a greater understanding of how your ADSL service works. If you have not reviewed the article on setting up your internal equipment you should do this now by clicking on the following link How to connect your ADSL equipment and router.

USB Modem

A USB modem is similar to the old 56k in many respects. The modem device is connected into your PC. In order for your PC to communicate with the device, drivers need to be installed. When trying to connect to the internet with your modem you may encounter the following errors. Some error messages can be misleading so we have tried to redefine the errors for your convenience.

Error 619 - 631:
"The port was disconnected" The computer is telling you it is unable to locate your modem device. In this case it is best to shut down the computer for at least 5 minutes and let it load up again completely. In this time check your cables are not damaged and they are connected correctly. Should the above fail you may need to uninstall your modem software and reinstall .

Error 633:
"The port is already in use" or "Not configured for remote access dial out". Restart the computer to see if it resolves the problem. If the problem persists, disable the security on your computer (firewalls and anti-virus). If you have come this far and the problem is yet to be resolved you will need to uninstall and re-install the modem software.

Error 645:
"Internal Authentication Error" You will generally see this error in older operating systems such as Windows 95, Windows 98 or Windows Me. The simple fix to this is an uninstall/reinstall of your modem drivers. Should the problem maintain on win 95/98 check "require encrypted password" is selected as off within the connection properties.

Error 651:
"Your modem has reported an error". This is an indication that your system or modem installation files have been damaged. Try uninstalling and re-installing your modem device software. If this fails, further checks will be required on your operating system.

Error 678:
"The computer you are dialling is not answering". Shut down your computer for at least 5 minutes and turn it back on again. When the computer has fully loaded, click on the start menu, select run, type in "cmd" and press ok. If this does not work find 'command prompt' within your start menu, all programmes and accessories. Once the command prompt displays (black window with white writing) type in "netsh interface ip reset log.txt" and then press enter followed by a computer restart.

Error 680:
"No dial tone" This is the most common type of fault. If you receive this error, your ADSL light will generally not be its usual, solid colour. Check your connection, i.e. micro-filters, cables and your modem device. Ensure your ADSL equipment is in the master socket. In some cases it can be your equipment that is at fault, in others it could be a line related issue which you will need to consult Firenet directly for further advice.

Error 691:
"Authentication failure" due to username and password. Check that you have your username and password entered correctly. Your username and password are case sensitive. If you are unsure of your username and password it is best that you consult Firenet support. If you find that your username and password are correct and you still receive the error you will need to clear your cached files (stored username and password). You can clear your cached files within your internet options (usually under delete files/browsing history) keyword passwords/cache.

Error 767:
"The connection failed because the device failed" a computer restart should resolve the problem. Allow your computer to fully load before attempting to connect. If the process should still fail an uninstall and re-install of your modem drivers will be required.

Routers

Unlike modems, routers can identify many problems. Routers have built in intelligence that modems do not. They do not require drivers, therefore they can think for themselves. They are programmed with what is called firmware. In some cases firmware may need updated, this can be achieved through the manufactures website. Routers make life easier over all for the customer to identify a connection fault, see below for common router errors.

Network connection failure:
In some cases your router could be connected to the internet, but you are unable to view the results. In this case it is best to check that your computer is connected to your router. This can be achieved through command prompt.

Command prompt:
To access command prompt click on your start menu, programs and accessories. Command prompt will display itself as a black window with white writing. Type "ipconfig" and press enter. You will now see various IP configurations. If you see "media state disconnected" you have found the issue. You have been informed that your computer is not recognising the routers connection. Mac users see below.

Finding your network for a Mac: If you are connected via cable, select system preferences, network, Ethernet TCP/IP. For a wireless network select system preferences, network, AirPort.

Default gateway:
Your default gateway is the address of the router that you are connected to. If you cannot locate this, there may be a problem with the connection between the router and computer.

Router system access failure:
When you attempt to log into your router you may be prompted to supply a login and password. This is usually as default. In most cases "admin" and "admin" or "password" or left blank. We also have an article on logins and passwords to help you further. If you are certain that your login/password is correct and you still are not able to login the defaults may have been changed with in the router interface. A router reset should resolve this problem.

Router Reset:
A router reset can be performed by using a paper clip and holding it into the small hole at the back of the router. Hold the pin in for approximate 7 seconds; you will see the light flicker on the front of your router to indicate the reset has been performed correctly. Note: router resets restore the router to factory defaults and will remove all your previous settings such as your ADSL details and any wireless settings configured which will need reset up again once logged into the router.

ADSL Light:
If you find that your ADSL light is flashing or a different colour, you will not have synchronisation. It is best however to consult your router manual. Synchronisation is from your local BT exchange to the modem/router connection point. A typical example of losing synchronisation would be a faulty micro-filter, router, cables or BT master socket problem. In other cases it can be a BT exchange line/fault. If you are unsure please consult Firenet support.

Chap authentication failure:
Your Firenet username and password is incorrect. Please review your username and password (case sensitive). If the problem maintains consult Firenet support.

For your convenience we have listed the most common types of routers listed, their default IP addresses and there system username and passwords to access them. As routers are updating all the time details listed may have been updated also.