The aim of this article is to demonstrate how to FTP to your web space using windows explorer on your Windows based computer.

First of all you will need your FTP details at hand, i.e. Username, Password, Host/IP. (If you are unsure of these details, please call us on 0870 9777 186 for assistance.)

Opening Windows Explorer:

To open Windows Explorer, press and hold the "Windows Key" on your keyboard and press the letter "E". You will see the following window:

In the "Address" bar at the top of the screen, please enter the following information making sure to change the username, password and host/ip to your own details:

1. http://username:password@host/IP

For example:

You would enter: http://frnt1234:pa55word@88.136.126.154

Now press "return" or click on "Go" at the right hand side of the address bar. You will now be logged into your web space:

Cannot see the Address Bar?

In the case that you are unable to see the address bar at the top of your screen, please click the "View" tab, go to "Toolbars" and make sure "Address Bar" is ticked. This is shown below:

FTP problems

A common cause of FTP problems (other than incorrect username, password or hostname) is Passive Mode FTP. If you do experience difficulties while using FTP software, disable Passive Mode and retry.

If the problem persists, contact support for further assistance.